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COVID-19 information for Deaf and disabled people

It's important that we read only factual, reliable information and guidelines about COVID-19. This page will provide information, resources and links for Deaf and disabled communities. Arts Access Aotearoa is following guidelines on these two websites:

Civil Defence 0800 numbers for essential supplies

Civil Defence have set up 0800 numbers for if you are out of supplies and struggling to get basic food. This service is intended for people and whānau who don’t have any other options available to them.The service operates seven days a week from 7am to 7pm. Further information and the 0800 numbers for each region can be found on the Civil Defence website.

Ministry of Health: Build your bubble

Information for the disabled community

This link on the Ministry of Health's website  includes information such as how to prevent the spread of COVID-19, and what to do if you employ support staff. There is also information specifically for residential care providers.The information is in both PDF and Microsoft Word formats.

There is also a website solely dedicated to information about COVID-19, where you can find out anything you need to know about it. Among other things, the website has a page specifically for people who use NZSL. The website is updated regularly. 

A message from Prudence Walker, Chief Executive, DPA

Auckland emergency management support

From Wednesday 1 April, disabled people and other Aucklanders who cannot afford groceries or are in self-isolation with no access to other support networks or transport can call AEM on 0800 22 22 96 between 7am and 7pm, seven days a week. Anyone who meets the Government’s eligibility criteria will be couriered a welfare package containing items such as pasta and rice, tinned vegetables and meats, and basic toiletries.


WeCare was set up by IHC and Carers NZ to assist both those who are living alone and those caring for others. They offer a listening ear and practical assistance. For more information about what WeCare can help you with, visit its website.

Information for the Deaf community

This link on the Ministry of Health's website has an NZSL video. There are videos about what COVID-19 is, its symptoms, how it spreads, how to self-isolate, the prevention of COVID-19, immunisation, and a dedicated 0800 phone number. Deaf Aotearoa's homepage has information about contacting staff while its offices are shut, and its Community News page has NZSL videos with information about COVID-19. Deaf Aotearoa have also set up an email address and Skype account specifically for COVID-19 queries. The email address is, and the Skype account, which is available from 8am to 4pm Monday to Friday, is COVID-19.deafaotearoa. More details can be found on this NZSL Facebook video.

Easy read imageInformation from People First NZ

People First NZ has a page dedicated to information about what COVID-19 is, what to do if you think you have it, how to self-isolate, and what to do if you have just come to New Zealand from another country. There's also information about looking after your mental health. The information is in both PDF and Microsoft Word formats. There's also a message for its members, a message for its wider network, and information from Work and Income.








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