Front-of-House Accessibility Training
Equip customer-facing teams with practical tools to create welcoming, accessible experiences.
This training is designed for venue staff, volunteers, visitor services teams and event staff working directly with audiences. It focuses on building confidence, practical skills and consistent approaches to supporting Deaf and disabled visitors.
Purpose of this training
This training supports customer-facing teams to create accessible, welcoming and respectful experiences for all audiences, with a focus on Deaf and disabled visitors.
Learning outcomes
- Confidence welcoming diverse audiences
- Communicating clearly and respectfully
- Supporting Deaf and disabled visitors in practice
- Responding to access needs in real time
- Managing practical access scenarios
What the workshop covers
Core practice
- Welcoming diverse audiences
- Accessible communication approaches
- Understanding access needs in context
Applied scenarios
- Supporting Deaf and disabled visitors
- Handling access requests confidently
- Managing real-world venue situations
Technical information
Workshop structure
- Three hours in-person workshop
- Interactive scenario-based learning
- Designed for frontline teams
Requirements
- A point of contact and phone number
- Accessible venue (wheelchair accessible)
- Projector or screen
- Laptop with screen/projector connectivity, or the ability to connect our own device
- Workshop assistant to hand out materials and support delivery
- WiFi access
- Catering if desired
Training locations
We provide training across the motu. We can come to your venue or support you to find an accessible space.
Booking information
We require four weeks lead time to enable planning, scheduling and tailoring of the session to your organisation.
Who this training is for
- Venue staff
- Front-of-house teams
- Volunteers
- Visitor services teams
- Event staff
FAQs
Is this suitable for teams with no accessibility experience?
Yes — this training is designed for all experience levels.
Can this be adapted for our venue?
Yes — scenarios can be tailored to your specific context.
Do you offer follow-up support?
Yes — via the Arts For All Network.
